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When ordering from Detroit Ribbon Corporation, YOU'RE AGREEING TO THE TERMS & CONDITIONS AS FOLLOWS IN THIS ORDER POLICY PAGE. This order policy should be read in its entirety, specifically when you initially open (“register”) your online store account. These terms and conditions apply to all orders placed with Detroit Ribbon Corporation regardless if this online store tool is used. It contains critical information about privacy issues, shipping policies, minimum orders, returns matters, etc. It will change periodically and will be enforced immediately after any modifications have been made. IT IS ASSUMED THAT IT HAS BEEN COMPLETELY REVIEWED BY THE TIME YOU HAVE PLACED YOUR FIRST ORDER WITH US. If you require further clarification about any of these items, please e-mail us at

The benefit of Detroit Ribbon Corporation:

If you register an online account at Detroit Ribbon Corporation, which has no cost to you and will take only one minute, it will allow you to review products and purchase from our website with special pricing specifically assigned to you by your sales rep at Detroit Ribbon Corporation.  This website is updated throughout the day automatically each hour. 

Online order validity:

All orders placed through our online store Detroit Ribbon Corporation, shall, for all purposes, be deemed to be in writing and signed by you.


Your user ID and password needs to be issued to people within your organization that you trust. They need to be protected as any other user name and password would be. This is your sole responsibility. You have the ability to change your password at any time if you wish to do so. Please, DO NOT disclose your access codes to anyone not authorized to act on your behalf. We cannot be liable for any orders that have been placed on your account in the event that another individual either within or not within your organization places an order.  WE DO NOT DISTRIBUTE YOUR INFORMATION TO ANYONE OUTSIDE OUR ORGANIZATION FOR ANY REASON.  Furthermore, your information is solely used for the purpose of processing your orders in a timely manner.


THE CONTENTS OF THIS SITE, INCLUDING ALL TEXT, GRAPHICS, IMAGES, LOGOS, BUTTONS, ETC, ARE PROTECTED. You’re absolutely not authorized under any circumstances to use anything from the site without written consent from Detroit Ribbon Corporation.

Use of this site:

You agree to use this site for which it is intended. You agree not to introduce viruses, worms, or any other similar mechanism on the site.

Product availability:

We make all attempts at keeping information up-to-date. We are aware of your order immediately after you have placed an order, and we will contact you as soon as possible if we cannot fill your order. Lead times vary and most of our products are Made-to-Order (MTO) with very short lead times. If there’s any concern or question on these types of issues, or you wish to verify availability, please feel free to contact us at or give us a call at +1-248-850-8346 ahead of placing your order. You will not be liable for your order that you have placed if we’re unable to fill your order.

Wire transfer fees:

We will waive the USD$45.00 wire transfer fee on all orders above USD$1,000.00, for both international and domestic orders. We're sorry, however all orders below USD$1,000.00 will have this fee ADDED to the final cost.

Restocking fee:

If you wish to return a product(s) to us and the product is deemed NOT defective, you will be charged a 25% restocking fee, unless otherwise notified and agreed upon in advance. Note that many ribbons are “made-to-order” and therefore no refunds and exchanges are possible.  NOTE: In order to return product, you MUST have an RMA FIRST. In order to receive an RMA, please contact us at contact us at or give us a call at 1-248-850-8346.


Sales tax:

Michigan clients that do NOT complete our tax exempt form prior to placing an order will be charged 6% state sales tax on all products. Please download our Sales Tax Exempt Form, fill out, sign and fax back to your sales rep in order to have the 6% sales tax removed from your future orders.

Sales Tax Exempt Form PDF

Defective product returns:

We will replace any defective product with same product that you ordered within 30 days of the original purchase date, or at our discretion we may also provide you with a store credit if you prefer that option over replacement product.  When in doubt, ASK us, please. We at Detroit Ribbon Corporation strive to make sure we're all on the 'same page'. Shipping costs are not recoverable, ever. NOTE: In order to return product, you MUST have an RMA FIRST. In order to receive an RMA, please contact us at or give us a call at 1-248-850-8346.

Damaged product:

We package all of our orders with exceptional care as well as conform to all of the standards and specifications for each carrier and courier that we use.  In the event that a courier has damaged a product during shipping we will gladly see to it that they reimburse you accordingly if shipped on your account, or that they reimburse us if shipped on our account, and in either event we will make sure that you receive replacement product in a timely manner. It's important to understand that a carrier may not agree that your replacement product should be sent to you over night, but we will strive to do what we can all of the time.

Payment methods:

We accept MasterCard, Visa, Discover Card, American Express credit cards, as well as PayPal, and if you’re local and picking up you may pay C.O.D. via Cashier’s Check or Money Order as well. The preferred methods of payment are credit cards or PayPal.  The preferred method of payment for very large orders or international orders is bank wire transfer.  If you wish to pay by bank wire transfer, please contact us at or give us a call at 1-248-850-8346. We also now accept Bitcoin and most other digital currencies.  If you wish to pay using any other payment methods, just ask and we'll be happy to accommodate you where possible. 

Purchase orders:

At this time we do not accept Purchase Orders, however, if you wish to place an order on behalf of a publicly traded company or Government institution within the U.S., please contact us at or give us a call at 1-248-850-8346.

Security interest (This section means we own the product until it’s paid for):

In consideration of the credit and other financial accommodations presently given and hereafter extended in any form to Purchaser (also referred to herein as “Debtor”) from time to time by Detroit Ribbon Corporation also referred to herein as “Secured Party”), and as collateral security for the payment of all debts and faithful performance of all duties, obligations and liabilities of any nature, now or hereafter existing, absolute or contingent, of Debtor to Secured Party (all such present and future indebtedness, duties, obligations and liabilities are hereinafter collectively referred to as “Obligations”), Debtor hereby grants Secured Party a lien upon and purchase money security interest in all Debtor’s inventory of any type or description, at anytime acquired by Debtor from Secured Party, wherever same is located and held by Debtor, and all additions, substitutions, accessions, proceeds and products thereof and therefrom in any form whatsoever, including, but not limited to, accounts receivable, promissory notes and insurance proceeds (all of the foregoing being hereinafter referred to as “Collateral”). Debtor agrees that it shall not remove any Collateral from the address(es) designated at the conclusion hereof without Secured Party’s prior written consent, except when sold in the ordinary course of Debtor’s business. Except as otherwise specifically disclosed by Debtor in writing to Secured Party prior to Debtor’s execution of this Agreement, Debtor warrants that there is no financing statement granted to any third party which covers Collateral on file in any public office. Debtor warrants that it will keep Collateral free from any adverse lien, security interest or encumbrances while in its possession and shall pay promptly when due all taxes and assessments upon Collateral or for its use and sales thereof, Debtor shall, at its cost, defend Collateral in its possession against any claims and demands of all persons which are adverse to Secured Party’s interests therein while any Obligations remain outstanding. Further, Debtor shall keep Collateral in a suitable place for storage or display and will preserve and maintain same in good order and repair prior to its sale thereof. At all times that Collateral is in Debtor’s possession, Debtor shall keep same insured for its full value, at its own expense, against fire, theft and other normal business risks. Debtor shall deliver a copy of such policy, or a certificate thereof, to Secured Party should it so request. Secured Party shall have the right, at normal business hours to examine and inspect Collateral in Debtor’s possession and Debtor agrees to fully cooperate with Secured Party, its agents and employees undertaking such inspection. This security interest stands in full effect regardless of any of the following conditions that happen upon The Debtor; The occurrence of any event which results in the acceleration of the maturity in the indebtedness of Debtor to others under any indenture, agreement or undertaking; Loss, theft, damage, destruction, sale (except as herein expressly provided), or encumbrance to or of any of the Collateral, or the making of any levy, seizure or attachment thereto or thereon; Death, dissolution, termination of existence, insolvency, business failure, appointment of a receiver of any part of the property of, assignment for benefit of creditors by, or the commencement of any proceeding under any bankruptcy or insolvency laws by or against Debtor or any guarantor or surety of debtor. Upon default of these security interest terms and conditions and at any time thereafter, Secured Party may declare all Obligations secured hereby immediately due and payable and shall have all the rights of a secured party. Secured Party shall have the right to take immediate possession of Collateral and at Secured Party’s request, Debtor shall assemble Collateral in its possession and, at Debtor’s cost, make it available to Secured Party at a mutually convenient time and place designated by Secured Party. Upon sale or other disposition of Collateral, Secured Party may apply the proceeds of any such sale or disposition initially to the satisfaction of its reasonable attorneys’ fees, legal expenses, and other costs and expenses incurred in connection with the taking, holding and sale or other disposition of Collateral and the assertion or defense or any security interest claimed by Secured Party in Collateral. All Obligations shall bear interest at the highest allowable rate.

Governing Law:

These terms and conditions and the rights and duties of the parties with respect hereto shall be governed by the laws of the State of Michigan.


Detroit Ribbon Corporation

1307 Allen Drive, Suite D, 

Troy, MI  48083, USA

+1-248-850-8346 tel


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